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Rave About Your Rack Please do not post retail SPAM.

Topic Date User

Alpine Tents - Advice please 17-Mar-2008 At 12:22:29 PM smellypaddler

Message

Macpac will continue their current distribution in the northern hemisphere at this stage without change.

qman - I am sorry that you haven't had a satisfactory experience with RR. We use this company for all
our warranties as we believe them to be the only company in Australia that has the experience and ability
to handle all our warranty issues. Unfortunatley there are not that many other repairers in Australia that
have the machinery and ability to deal with some of the issues that crop up in outdoor gear manufacture.
Just out of interest did you follow up with RR or Macpac on what you believed was an inferior repair job.
Rather than tell people not to go somewhere I would say that to send your Macpac gear to RR if you
believe it is a warranty issue and then assess the quality of work yourself and make up your own mind.
They are very busy and have a number of different staff working for them and I am sure that once in a
while a not so great job slips through the cracks. Unfortunatly this is the same with any business.