When the old Burnley got torn down, a flood of calls from individual climbers were made to CityLink. The calls themselves didn't help the situation, but antagonised it. It only made the climbing community seem like a bunch of anarchists to them. It was only when the VCC stepped in to organise things on behalf of the climbing community in a structured manner that progress was made. And CityLink was extremely generous to us (they funded a huge chunk of the project - the plain and simple truth is that without them, there would be no Burnley at all... and iti's also true that without Parks Vic providing the site and insurances, there would be no Burnley at all).
Ultimately, our contacts at CityLink are also people just like us who have to turn up to their job each day, do work, and hopefully get outside in the sunshine at lunchtime. Just like us, they are not likely to go out of their way to help colleagues or outsiders that annoy them. Just like us, they're more likely to be helpful to those that communicate with them in a way that they like.
Ben's managing that relationship really well and keeping us all informed as soon as he receives each new bit of information. Thanks heaps Ben!