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General Climbing Discussion

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dodgy retailers 3-Sep-2009 At 2:55:05 PM anthonyk

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On 3/09/2009 Duncan wrote:
>I think you said they were uncomfortable
>on the heel or something? Mine were AGONY on the toes for maybe 2 months,
>then became perfect. I'd probably give the same advice, to be honest.

either way, there is always going to be a limit where tight becomes too tight. pressing the point means you're staking your professional opinion on where that line is.

On 3/09/2009 patto wrote:
>However you most certainly have a legal right for a full refund. Whether
>the store honours this legal right is another thing. But if you go in
>and know the law then you will have a much better chance.

thanks but its not worth the trouble, and its not really what its about, its more about them not taking any responsibility and not thinking about the customers side of the story

On 3/09/2009 egosan wrote:
>You have simply stated your side of the case without resorting to profanity
>or insult. In naming, you will also be giving them a chance to give their side. Which
>is only fair.

sure thing. Mountain Equipment Sydney are more than welcome to give a response if they'd like.

I'm not saying this to be spiteful or anything like that, I think people need to be aware of the decisions they make and that customer dissatisfaction means more than just a few dollars saved in the till. Its pretty rare that a shop actually gets to hear about when customers are unhappy about something, usually it would just be spread word of mouth, but shops should be aware that customers' opinions affect more than just one person's shopping habits.

In this particular case the shop could have just turned over another piece of stock without taking a profit on it, big deal. You got your takings from the first sale and keep up good relations. Turning over a piece of stock is a small price for bad staff representation. It seems to be a habit of some retailers that all that matters is getting the money in the till and that the sale ends there.

You also need to remember that you are in a global marketplace, and that convenience and service are the few things that make your business different from cheaper prices available elsewhere. There's only so far that you can go with distribution deals and trying to protect your corner of the market from competition, there are ways that people can shop elsewhere, and you really depend on good will for people to keep their business local. Its common-place for people to share suggestions about how to get good deals on different items from on-line retailers, including how to do freight-forwarding to get items from retailers that don't openly ship to Australia, and the more reasons people have to not shop locally the more your business will be affected.

If you look for top-dollar for your products, you really have to offer top notch service, and learn that there is much more to retail than making the sale. Keep your customers happy and learn a bit of flexibility.